We're still here to help
Need to top up?
To top up or check your balance, please dial 789 from your Virgin Mobile phone.
Phone lost or stolen?
If your phone's been lost or stolen, please give us a call now on 0345 6000 789*.
*Please note standard charges apply. Please check with your network operator for rates.
Looking for a new phone?
If you're an existing customer and want to buy a new phone, please call us on 789 from your Virgin Mobile phone or
0800 064 3847 .