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Our technical boffins are doing some important work behind the scenes to improve the way we do things around here. But everything will be back to normal soon. Promise.

We're still here to help

Need to top up?

To top up or check your balance, please dial 789 from your Virgin Mobile phone.

Phone lost or stolen?

If your phone's been lost or stolen, please give us a call now on 0345 6000 789*.

*Please note standard charges apply. Please check with your network operator for rates.

Looking for a new phone?

If you're an existing customer and want to buy a new phone, please call us on 789 from your Virgin Mobile phone or
0800 064 3847 .

Having issues with your phone?

Check out our range of interactive guides on troubleshooting and getting the most from your mobile.

View online guides

Got a question about Virgin Mobile?

Check out our extensive FAQs for all your hows, wheres and whats!

View FAQs